About Us

Bespoke CRM is a Singapore-based consultancy that delivers tailored customer relationship management solutions for consumer-facing businesses across retail, beauty, and education industries.

We combine more than 10 years of deep industry expertise with custom-built CRM strategies to help organizations streamline operations, enhance customer engagement, and drive sustainable revenue growth.

Our consultative approach ensures each client receives a perfectly fitted solution that addresses their unique business challenges and scales with their growth objectives.

Our Awards

We are honored to have received multiple awards that recognize our excellence in CRM and data-driven marketing solutions. These accolades highlight our commitment to innovation and our successful track record.

CRM Excellence Award – Gartner & 1-to-1 Media

Regional Excellence for Data Warehouse-Driven Analytics – Asian Banker

Innovation in Analytical CRM – Financial Insight

Best in Future Enterprise Intelligence - IDC

Best Use of CRM Platform - Marketech

What Our Customers Say About Us

Our clients appreciate our personalized approach and the tangible results we deliver. Here’s what some of them have to say about partnering with us

He has done an excellent job with his first rate team, setting up of data capabilities and execution of the campaign management platform for Global Blue. Albert is passionate about all he does, has great experience and has been a real asset to us

Deborah Merrens

Global Head of Marketing / Traveller Experience

Global Blue

Albert and his team were able to explain the most complicated workflows to almost anyone. Above all else, it was a joy to work with Albert because of his friendly demeanor and receptive nature, he always has the patience to hear out your concerns.

Sitanshu Dash

Chief Executive Officer

Levelup Sportslytics

The CRM model has significantly improved our cross-selling, up-selling and alert system giving us a remarkable annualised return on investment of 164% since implementing it…

Lim Hong Tat

Senior Executive Vice President &
Head of Consumer Banking

Maybank